Privacy Policy

Last updated: March 25, 2026

1. Introduction

Charity App ("we", "our", or "us"), operated by CueBytes, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and website (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

When you make a donation through our Service, we may collect:

  • Name — to personalise your donation receipt and for Gift Aid declarations.
  • Email address — to send donation receipts and confirmations.
  • Postal address and postcode — required for Gift Aid claims with HMRC.
  • Donation amount and preferences — including Gift Aid elections and fee coverage choices.

2.2 Information Collected Automatically

When you use our Service, we may automatically collect:

  • IP address — for security and fraud prevention.
  • Device and browser information (user agent) — to optimise your experience.
  • Transaction metadata — timestamps, payment method type, and transaction identifiers.

2.3 Payment Information

We do not store your full card details. All payment processing is handled by Stripe, our PCI DSS-compliant payment processor. We only receive a masked card reference (e.g., "****1234") and payment confirmation details from Stripe.

3. How We Use Your Information

We use the information we collect to:

  • Process your donations securely via Stripe.
  • Generate and send donation receipts (email and PDF).
  • Facilitate Gift Aid claims with HMRC on behalf of charities.
  • Notify charities of incoming donations.
  • Prevent fraud and maintain the security of our Service.
  • Comply with legal and regulatory obligations.

4. Sharing Your Information

We share your information only in the following circumstances:

  • Charities — The charity you donate to receives your name, donation amount, Gift Aid election, and any information needed to process the donation and claim Gift Aid.
  • Stripe — Our payment processor receives payment details necessary to process transactions securely. See Stripe's Privacy Policy.
  • HMRC — Where Gift Aid is claimed, your details may be shared with HMRC as required by law.
  • Legal requirements — We may disclose information if required by law, regulation, or legal process.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Retention

We retain your donation records for as long as necessary to:

  • Provide you with transaction records and receipts.
  • Support Gift Aid claims (HMRC requires records to be kept for at least 6 years).
  • Comply with legal, accounting, and regulatory requirements.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encrypted data transmission (HTTPS/TLS).
  • PCI DSS-compliant payment processing via Stripe.
  • Secure server infrastructure with access controls.
  • Regular security reviews and updates.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access — Request a copy of the personal data we hold about you.
  • Correction — Request correction of inaccurate personal data.
  • Deletion — Request deletion of your personal data, subject to legal retention requirements.
  • Portability — Request your data in a portable format.
  • Objection — Object to certain processing of your personal data.

To exercise any of these rights, please contact us at donations@fundraisetap.com.

8. Cookies

Our website uses essential cookies required for the Service to function. We do not use third-party tracking or advertising cookies.

9. Children's Privacy

Our Service is not intended for use by children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

CueBytes
Email: donations@fundraisetap.com